App Privacy Policy

Bayworks Inc. (“Bayworks,” “we,” “us”) provides a voice-first application that helps automotive service technicians document repair orders and generate stories. This Privacy Policy explains what information the Bayworks mobile app and our backend collect, how we use it, who it is shared with, and how long we keep it.

Bayworks is a workplace tool used by dealership service departments. Most of the data we process is entered by technicians in the course of their work, or read from the dealership’s own systems, and belongs to the dealership that engages us.

• Account and authentication. Your technician ID, your login credentials (passwords are stored hashed, never in plain text), and the dealership you are associated with, so we can authenticate you and scope your access.
• Repair-order data. Repair-order numbers, vehicle details including the VIN, mileage, service line information and labor op codes, the customer concern written by your service advisor and read from your dealership’s system, and the cause and correction stories you create.
• Photos and videos. Images and video you capture and attach to a repair order, together with the repair order and line they belong to.
• Voice and dictation audio. The audio you record when dictating against a repair-order line, and the transcript produced from it. We keep those audio recordings themselves, not only the transcript — see section 5.
• Time and activity data. Clock-in / clock-out (punch) times you record against repair-order lines, and usage events describing in-app actions (for example: a repair order scanned, a line documented, a photo uploaded, a dictation session started).
• Device and technical data. App version, device type, and server-side diagnostic logs used to keep the service reliable and secure.

• To provide the core service — capturing, transcribing, and assembling repair-order stories, and delivering them to your dealership’s systems and service advisors.
• To draft stories using past repair-order stories as reference examples.
• To authenticate you and scope each technician’s access.
• To operate, secure, troubleshoot, and improve the service.

We do not sell your personal information, and we do not use it for advertising.

We share information with service providers solely to operate the service. They process data on our behalf. The bullets below describe the kind of provider involved, what it receives and why.

• AI text generation. Dictation transcripts, repair-order and vehicle details, the line’s op code and customer concern, past stories retrieved as reference examples, and repair-order photos when the app extracts information from an image.
• Speech-to-text. Your dictation audio is sent to a transcription provider to produce a transcript.
• AI observability and tracing. Tracing of our AI calls for debugging and quality review. The provider receives the prompts and model outputs described above, including transcripts and story text. Photos are redacted from these traces.
• Object storage. Storage of repair-order photos and dictation audio.
• Video storage and playback. Storage and playback of repair-order videos, including their caption tracks.
• Managed database hosting. Managed PostgreSQL hosting for our repair-order database.
• Application hosting. Application hosting and compute, including server logs.
• Your dealership’s management system (DMS) provider. Where your dealership connects Bayworks to its DMS, we read repair orders, lines and technician rosters from it, and write cause and correction text and technician time back to it as part of the workflow you initiate.
• Email delivery. When photos are attached to a line, we email the repair-order number, the concern and cause text, and the photos to your dealership’s service advisor.

We may also disclose information if required by law, or to protect our rights, our users, or the public.

We store this information to run your dealership’s Bayworks dashboard, which your dealership has access to. We keep it for as long as the dealership is working with us. When a dealership stops using Bayworks, we can delete its data.

Deleting a photo in the app deletes the stored image. If a dealership wants specific data removed, contact us at the address below and we will take care of it.

Data is transmitted over encrypted connections (HTTPS/TLS). Passwords are stored hashed, and the credentials we hold for your dealership’s management system are encrypted at rest. Access is restricted to authorized personnel and to the providers described above. No method of transmission or storage is completely secure, but we work to safeguard your information and to respond promptly to any incident.

Because most data is entered on behalf of a dealership, requests to access, correct, or delete repair-order information are generally handled through the dealership that engages Bayworks. You may also contact us directly and we will work with you and your dealership to honor applicable requests, subject to the retention limits described in section 5.

Bayworks is a workplace tool intended for use by professional technicians. It is not directed to children, and we do not knowingly collect personal information from anyone under 16.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy or your information, contact us at tech@bayworks.app. Bayworks Inc., San Francisco, CA.