Voice record
warranty stories
in seconds

Technician voice records his repair process which is turned into an OEM-compliant warranty story in seconds.

See how it works

+ We've worked with

HondaKiaSuzukiNuVision Auto Glass

+ Meet Bayworks

Technician voice records his repair process which is turned into an OEM-compliant warranty story in seconds. No typing or clicking, more billable hours.

+ How it works

From the bay to the DMS, in under two minutes.

9:41
Bayworks

Repair orders

RO #24-1009

3 lines · none documented

Not started

RO #24-1014

2 lines · 1 documented

In progress

RO #24-1021

4 lines · all documented

Complete
Add a new repair order

Technician's Phone

9:41
ReadyLine 1 · Cause + correction

Tap the microphone to start recording the cause and correction.

Cancel
Mute
Tap to start

Technician's Phone

9:41
Review the draft

Review the write-up

CAUSEEdit by voice

VERIFIED CUSTOMER CONCERN WHILE PERFORMING TEST DRIVE FOUND HARSH SQUEAL FROM THE FRONT AXLE WHEN BRAKING UNDER 30 KM/H, FOUND TSB 19-053 FOR FRONT BRAKE SQUEAL, FOUND FRONT BRAKE PADS WORN DOWN TO 2MM WITH THE WEAR INDICATORS CONTACTING THE ROTORS AND THE FRONT ROTORS HEAVILY GROOVED ON BOTH SIDES MICED AT 22.5MM, RECOMMEND REPLACE FRONT BRAKE PADS AND ROTORS.

CORRECTIONEdit by voice

REMOVED FAULTY WORN BRAKE PADS AND BELOW SPEC ROTORS AND INSTALLED NEW PADS AND ROTORS IN REVERSE ORDER AND TEST DROVE VEHICLE FOR 5 KM AND INSPECTED FOUND NO MORE SQUEAL WHEN BRAKING AND BRAKING FEELS SMOOTH ALL OPERATION NORMAL AS FACTORY DESIGN.

Add photos and videos

Re-record
Save

Technician's Phone

Narrator

9:41
Bayworks

Repair orders

RO #24-1009

3 lines · none documented

Not started

RO #24-1014

2 lines · 1 documented

In progress

RO #24-1021

4 lines · all documented

Complete
Add a new repair order

Technician's Phone

9:41

RO #24-1009

2022 Honda CR-V · 5FNRW2H8XNB012345

Select a line

#1

BRAKE: FRONT BRAKE SERVICE

Loud squeal from front when braking, worst at low speed.

Start
#2

LOF: LUBE OIL FILTER

Customer requests oil change with service.

Start
#3

MPI: MULTI-POINT INSPECTION

Courtesy inspection — no active complaint.

Start

Technician's Phone

9:41
Review the draft

Review the write-up

CAUSEEdit by voice

VERIFIED CUSTOMER CONCERN WHILE PERFORMING TEST DRIVE FOUND HARSH SQUEAL FROM THE FRONT AXLE WHEN BRAKING UNDER 30 KM/H, FOUND TSB 19-053 FOR FRONT BRAKE SQUEAL, FOUND FRONT BRAKE PADS WORN DOWN TO 2MM WITH THE WEAR INDICATORS CONTACTING THE ROTORS AND THE FRONT ROTORS HEAVILY GROOVED ON BOTH SIDES MICED AT 22.5MM, RECOMMEND REPLACE FRONT BRAKE PADS AND ROTORS.

CORRECTIONEdit by voice

REMOVED FAULTY WORN BRAKE PADS AND BELOW SPEC ROTORS AND INSTALLED NEW PADS AND ROTORS IN REVERSE ORDER AND TEST DROVE VEHICLE FOR 5 KM AND INSPECTED FOUND NO MORE SQUEAL WHEN BRAKING AND BRAKING FEELS SMOOTH ALL OPERATION NORMAL AS FACTORY DESIGN.

Add photos and videos

Re-record
Save

Technician's Phone

9:41
#1

BRAKE: FRONT BRAKE SERVICE

Photos & videos

Add photos or videos of the parts or damage

Camera
Choose from library

Technician's Phone

9:41
#1

BRAKE: FRONT BRAKE SERVICE

Loud squeal from front when braking, worst at low speed.

Select what to record

Record cause

Just what you found — the diagnosis.

Record correction

Just what you did — the fix.

Record both cause and correction

The cause and the correction, together.

Add photos and videos

Technician's Phone

9:41
Working…Line 1 · Cause + correction

Start speaking the cause and correction.

Cancel
Mute
Tap to start

Technician's Phone

DDMS – Service – Claim Entry
_
Service > Claim Administration > Claim Entry
Submit ClaimPrint PreviewNew claim/Search

VIN: 2HKRW2H85NH612345 -- 2022 HONDA CR-V EX AWD

Claim Number
241009
Date Received
June 8, 2024
Date Completed
June 8, 2024
Odometre
61,240 Kilometres
Customer
Dana Whitfield
Claim
Condition
Part
Labour
Special Service
Total
Narrative
Message Code Summary
Attachment
3C's Narrative

Condition: 1 · RO-24-1009 · TSB 19-053

Written by Bayworks
Customer Concern:*
Customer states there is a loud, high-pitched squealing noise from the front of the vehicle when braking, especially at low speeds.
Cause:*
VERIFIED CUSTOMER CONCERN WHILE PERFORMING TEST DRIVE FOUND HARSH SQUEAL FROM THE FRONT AXLE WHEN BRAKING UNDER 30 KM/H, FOUND TSB 19-053 FOR FRONT BRAKE SQUEAL, FOUND FRONT BRAKE PADS WORN DOWN TO 2MM WITH THE WEAR INDICATORS CONTACTING THE ROTORS AND THE FRONT ROTORS HEAVILY GROOVED ON BOTH SIDES MICED AT 22.5MM, RECOMMEND REPLACE FRONT BRAKE PADS AND ROTORS.
Corrective Action:*
REMOVED FAULTY WORN BRAKE PADS AND BELOW SPEC ROTORS AND INSTALLED NEW PADS AND ROTORS IN REVERSE ORDER AND TEST DROVE VEHICLE FOR 5 KM AND INSPECTED FOUND NO MORE SQUEAL WHEN BRAKING AND BRAKING FEELS SMOOTH ALL OPERATION NORMAL AS FACTORY DESIGN.
SaveClear
Ready
User: bayworks-agentWarranty · Honda/Acura8 Jun, 10:47
0:00
1:55

+ Integrations

Works with the tools
you already use

Bayworks connects directly to your DMS and fixed ops stack — whether modern or legacy. No rip-and-replace required.

Dealertrack DMS — Certified Opentrack Partner
CDKGLOBAL
TEKION
myKaarma
keyloop
CitNOWGroup
salesforce
RTC