Overview
Dealertrack DMS, a Cox Automotive company, is one of the most established dealer management systems in North America. It manages the full service lifecycle — from the moment a customer calls to book an appointment through to the closed repair order and final invoice. If your service department runs on Dealertrack, that data is already structured, complete, and current.
Bayworks connects to Dealertrack DMS through Opentrack — Dealertrack's certified integration layer — to read and write operational data in real time. Your advisors keep working in Dealertrack exactly as they do today. Bayworks handles the customer communication layer on top of it.
What Bayworks reads from Dealertrack
The Dealertrack integration gives Bayworks access to the core records your service department depends on every day:
Repair orders
Bayworks can look up open repair orders by customer, vehicle VIN, or RO number. When a customer asks for a status update, Bayworks reads the current RO directly from Dealertrack — including what work is being performed, the assigned technician, and the promise time — and responds in plain language without routing the call to your front desk.
Service appointments
Bayworks reads your appointment calendar and writes new bookings directly back into Dealertrack. When a customer schedules through Bayworks, the appointment appears in your DMS immediately — no manual transfer, no duplicate entry, no risk of double-booking.
Customer & vehicle records
Before answering any service question, Bayworks looks up the customer and vehicle in Dealertrack. That means every conversation is grounded in the actual record — the right vehicle, the right history, the right advisor — not a guess based on what the customer says over the phone.
Labor op codes
Dealertrack stores your dealership's labor operation codes — the specific job types your service department offers along with their descriptions. Bayworks reads these to give customers accurate information about what a specific service involves and to pre-populate appointment details with the right op code when booking.
Note
What changes for your service team
Your advisors don't change how they use Dealertrack. Repair orders get written the same way, appointments get managed the same way, and customer records get updated the same way. The difference is that the routine inbound questions those records answer no longer reach your advisors at all.
A customer texting "is my car done yet?" doesn't need to wait on hold. A customer who forgot their appointment time doesn't need to call the service drive. A customer who wants to book an oil change at 8pm on a Sunday can do it. Bayworks handles all of it, directly from your Dealertrack data.
Tip
What your advisors gain back is uninterrupted time with the customers in front of them. The calls that used to pull them off the floor now resolve themselves.
How the connection works
Bayworks connects to Dealertrack through Opentrack — Dealertrack's official integration program for certified third-party applications. Bayworks is an Opentrack-certified integration partner, which means the connection is established and maintained through Dealertrack's own approved channel, not a workaround.
Each dealership connection is scoped to your specific DMS instance using your dealer and enterprise codes. Data from other dealerships is never accessible — the scope is enforced at the Opentrack layer.
By default, the integration is read-only for repair orders, customer records, and vehicle data. Appointment write-back — creating new appointments in Dealertrack when customers book through Bayworks — is enabled as a second, explicit step during onboarding.
Get started
If your dealership runs Dealertrack DMS, the integration is available today. Your Bayworks onboarding team handles the Opentrack connection setup — you don't need a separate developer account or any technical resources on your side.
Setup typically completes in a single onboarding session. Once connected, we run a test lookup against your live Dealertrack instance to confirm repair orders and appointments are reading correctly before the integration goes live with customers.