Overview
Xtime, a Cox Automotive company, is one of the most widely used service lane platforms in North America. Thousands of dealerships rely on it to manage appointment scheduling, repair order tracking, customer history, and service catalogs. If your service department runs on Xtime, the data your advisors use every day is already structured, accurate, and up to date.
Bayworks connects directly to Xtime to read that data in real time. The result: your AI service agent can handle the questions that currently interrupt your advisors — status checks, scheduling requests, service history lookups — without any manual handoff.
What Bayworks reads from Xtime
The Xtime integration gives Bayworks access to the core data your service department operates on:
Service appointments
Bayworks reads your appointment calendar in real time — open slots, booked appointments, advisor assignments, and customer drop-off details. When a customer contacts Bayworks to schedule a service visit, it books directly into Xtime. No double-entry, no separate calendar to manage.
Repair orders
Bayworks can look up open and closed repair orders by customer, vehicle, or advisor. When a customer texts asking about their car, Bayworks reads the current RO status from Xtime and responds with where the vehicle is in the service workflow — in plain language, not an internal status code.
Service history
Past service history is one of the most useful signals for anticipating what a customer needs next. Bayworks reads vehicle service history from Xtime to give customers accurate information about past work and to flag when upcoming maintenance is due.
Service catalog
Xtime's service catalog contains the specific services your dealership offers, their descriptions, and estimated durations. Bayworks reads from it so customers get accurate answers about what a specific service involves and how long it takes — your catalog, not a generic industry estimate.
Note
What changes for your service team
The volume of routine inbound contact — status checks, appointment confirmations, scheduling requests — doesn't go away when you add Bayworks. It gets redirected. Customers reach Bayworks first; the ones who need a human get one.
What your advisors stop doing:
- Answering "is my car ready?" calls while they're mid-writeup with another customer
- Manually checking Xtime to read back an appointment time a customer forgot
- Taking scheduling calls that could have been handled by the AI at any hour
What your advisors keep doing: the conversations that actually require their expertise — explaining recommended repairs, building trust with customers, handling exceptions.
Tip
How the connection works
Bayworks integrates with Xtime through Xtime's certified partner program. The connection is authenticated at the partner level — Bayworks is a certified Xtime integration partner, which means the dealership doesn't need a separate developer account or any technical resources to set it up.
During onboarding, Bayworks links to your specific Xtime dealer instance using a unique dealer identifier. The connection is scoped to your dealership's data — no other dealer's appointments, repair orders, or customer records are accessible.
The integration supports both reading from and writing to Xtime. Read access is enabled by default for appointment availability, RO status, and service history. Appointment write-back — creating new appointments in Xtime when customers book through Bayworks — is enabled as a second step with your sign-off.
Get started
If your dealership uses Xtime for service scheduling, the integration is available today. Setup happens during your Bayworks onboarding session — your team doesn't touch any configuration in Xtime, and nothing about how your advisors use Xtime changes.
Book a 30-minute call and we'll walk you through exactly what Bayworks reads from your Xtime instance and what a live customer conversation looks like with the integration active.